Refund policy

Returns 

In accordance with global retail industry standards and due to hygiene reasons, we are unable to accept exchanges of skincare, make-up,  & cosmetics unless damaged, faulty or incorrectly supplied. ALL SALES ARE FINAL

Cancellation

Any cancellation must be notified within a period of 24 hours since the order has been placed. After this established time frame, you wave the right of cancellation, and we will proceed with shipping your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at plumpology.lips@gmail.com.